Return & Product Recall Policy

Effective Date: 2/19/2025

At Feel The Burn Hot Sauce Co., we take food safety and quality seriously. This policy outlines our commitment to responsible food handling and customer satisfaction, in line with the Canadian Food Inspection Agency (CFIA) regulations and applicable consumer protection laws.

1. Returns & Refunds

Because we sell food products, our ability to accept returns is limited. However, we will address valid claims in good faith.

1.1 Eligibility

  • The product is defective, damaged, spoiled, or leaking upon arrival.
  • You received the wrong variety, quantity, or a missing item.

To be eligible, contact us within 7 calendar days of delivery at feeltheburnsauce@gmail.com.

Please include:

  • Your order number
  • Photos clearly showing the issue
  • A brief description of the problem

1.2 Refund Process

  1. Email us with the required information.
  2. We’ll respond within 3 business days to confirm or request additional details.
  3. If approved, we may request you return the product (at our cost) or safely dispose of it if unsafe to ship.
  4. Refunds, replacements, or credits are issued within 7 business days of approval.

1.3 Not Covered

  • Claims after 7 days of delivery.
  • Issues caused by misuse, improper storage, or exposure to heat.
  • Returns for change of mind or taste preference.
  • Shipping costs, unless we specifically request a return.

For more information on your consumer rights, visit Consumer Handbook Canada or your provincial consumer protection office.

2. Product Recall Policy (CFIA Compliance)

In accordance with the Safe Food for Canadians Regulations (SFCR), we maintain a written recall procedure and follow all CFIA guidelines for food product safety.

2.1 When a Recall Occurs

A recall may be initiated if a batch is found to be contaminated, mislabeled, or poses any health risk.

2.2 Our Recall Steps

  1. Stop Distribution: Immediately halt sale and isolate affected lots.
  2. Trace Affected Products: Identify all impacted batches and distribution channels.
  3. Notify CFIA: Submit mandatory reports and cooperate with any investigations.
  4. Notify Customers: Post a public recall notice on our website and email all affected customers with clear instructions.
  5. Customer Remedies: Offer full refunds, replacements, or credits within 14 business days after verification.
  6. Corrective Actions: Investigate root cause, implement process changes, and document all actions for regulatory review.

You can view CFIA’s official food recall guidelines here.

2.3 Customer Instructions

  • Stop using the recalled product immediately.
  • Follow the recall notice for disposal or return instructions.
  • Contact us with your order and batch details for a refund or replacement.

2.4 Ongoing Compliance

We conduct a mock recall at least once per year and maintain recall documentation for a minimum of two years, as required by the CFIA.

3. Legal Notice

  • This policy is incorporated into our Terms & Conditions.
  • Where there is any conflict, CFIA food safety obligations prevail.
  • We reserve the right to refuse fraudulent or abusive claims.
  • This policy does not limit your legal rights under Canadian law.

To learn more about food recalls in Canada, visit CFIA Food Recalls & Alerts.

© Feel The Burn Hot Sauce Co. All rights reserved.